RESERVATIONS:
Advance reservations are required for all tours. Reservations received less than 14 days prior to departure, payment must be received in cash, money order or credit card at the office. A $20 charge will be issued for any checks that are returned to us by the bank.

MULTI-DAY:
Motorcoach tours, a deposit of $50 per person is due within two weeks of booking and the balance is due six weeks prior to departure. Tours of a lengthy duration, tours with tickets, Cruises and Air tours, will have deposits and payments that will vary with each tour. At time of reservations please specify preference for a smoking or non-smoking room, which will be honored if possible by the hotel.

ONE DAY:
Motorcoach tours, full payment is due within 10 days after booking. Your address and phone where you can be reached must be given with reservation.

SEATING:
Seats are reserved on booking date with credit card payment and will be held 10 days pending receipt of cash or check. Your seat number will be indicated on your boarding pass. We reserve the right to change your assigned seats if the need arises to accommodate a special needs person(s) who is wheelchair dependant.

CANCELLATIONS:
If you are unable to attend as reserved, tour tickets are generally transferable to another person. Cancellation insurance is available at an additional cost. Our cancellation/refund policy is as follows:

ONE DAY MOTOR COACH TOURS:
Full refund will be issued for cancellations made prior to 30 days before scheduled trip date less any non-refundable monies paid on your behalf (such as tickets, meals, etc.) Cancellations made 30 days or less prior to scheduled trip departure date will receive a partial refund -–the amount paid less a $10 service fee per person and less any monies paid on your behalf for tickets, meals, attractions, etc. No refunds will be issued for trips cancelled 48 hours or less before the scheduled trip departure.

MULTI-DAY MOTOR COACH TOURS:
Refund will be issued for cancellations made prior to 30 days before scheduled trip departure date less any non-refundable monies paid on your behalf (such as hotel, tickets, meals, etc.) Additionally, cancellations made 30 days or less prior to scheduled trip departure date will be subject to a 15% service fee per person. Refunds cannot be made for non-refundable purchases that have been made on your behalf. NASCAR Tour cancellation policies are indicated on each itinerary.

CRUISE AND AIR TOURS:
Cancellation details will be provided at time of booking. In addition to penalties imposed by the carrier, we will retain a service fee of $20 for all cancellations.

PRICES INCLUDE:
Sightseeing and admissions to attractions as listed in the itinerary. No refund for sightseeing, admissions or meals not attended. Baggage handling is included on multi-day tours. Meals: Any included meals will be specified on the tour itinerary. Alcoholic beverages are not included unless specified. Stops will be made at reliable eating establishments. Tickets and Scheduled Entertainers are subject to change; this is beyond the control of Klein Tours. PLEASE NOTE: PRICE LISTED ON THE RESERVATION SHEET IS A PER PERSON PRICE BASED ON DOUBLE OCCUPANCY (Two People Per Room).

ACCOMMODATIONS:
Hotel or motel rooms (two persons in a room) with private bath. Single rooms are limited and special arrangements must be made for them at an extra cost. (Triple, quad and children’s prices are available by calling our office).

TOUR COACHES:
Our vehicles are clean, modern coaches equipped with air-conditioning, lavatory, reclining seats, air-ride suspension, stereo, VCR and public address system, all designed for the utmost in comfort. A wheelchair lift motorcoach is available (advanced reservations required).

DEPARTURE TIME:
Time of departure will be as stated on boarding pass. We apologize for the fact that we will be unable to wait for late-comers.

DESTINATION DEPARTURES: Departures from tour destinations will be from site and at time stated by tour escort or driver. There will be no exceptions. We ask that passengers report at least 15 minutes prior to departure time.

INSURANCE:
Klein Tours offers you affordable coverage for one day and multi-day tours. Included with your tour documents will be information regarding medical, trip cancellation and baggage coverage.

MOTORCOACH TOURS COSTING LESS THAN $500:
“ Insure America” a reputable insurance specializing in motorcoach travel is available. Payment for the specific amount according to the cost of the tour is payable to Klein Tours and we will forward your insurance policy to you.

MOTORCOACH, CRUISE AND AIR TOURS COSTING MORE THAN $500:
You will receive an Access America Insurance application with your information. Mail your completed form with payment directly to the insurance company. Phone orders, directly to the insurance company, will be necessary if your departure date is 14 days or less.

ESCORTS:
Klein Tours provides the accompaniment of an Escort on most tours. Klein Escorts are dedicated people who basically volunteer their time to provide additional support to the passengers as far as comfort and entertainment. Klein Escorts are not “Guides” because even though they may be knowledgeable in some areas, they cannot be expected to know details of all destinations.

GRATUITIES:
Included are all necessary tips to bellmen and dining room personnel for meals included in the motorcoach tour itinerary plus baggage handling. Gratuities are not included on a Riverboat Cruise or Cruise Ships. Gratuities to company drivers and escorts, because of a personal nature, should be done individually on a voluntary basis and not as an entire group. Customary tipping guidelines are one dollar per person, per day.

BAGGAGE:
Baggage handling is provided and the cost is included on all overnight tours. Passengers on overnight tours are permitted one suitcase per person plus one bag small enough to be placed under seat or in bus luggage rack located above seats. We recommend the purchase of baggage insurance and cannot be responsible or assume any liability for lost or damaged luggage.

SMOKING & ALCOHOL:
We thank you for not smoking on the coach or in the coach lavatory. Comfort stops will be made at frequent intervals. No alcoholic drinks are permitted on the motorcoach. In the interest of both customer safety and comfort, intoxicated passengers will not be tolerated.

PROOF OF CITIZENSHIP:
U.S. Citizens entering Canada require proof of citizenship, such as birth certificates with a RAISED SEAL, passport or naturalization papers. The Canadian Government will only accept originals. IN ADDITION to those documents, you will need a driver’s license. If you are not a U.S. Citizen it is your responsibility to obtain a passport, visa, and any other requirements.
*If you are refused entry into Canada or back in to the U.S., expenses for hotels and transportation will be your responsibility and there will be no refund for any unused portion of the tour.
If you plan to spend over $200 on qualifying goods in Canada, contact the Tour Department at Klein’s and we will supply a form for you to fill out and mail in. You must receive sales receipts, which shows the breakdown of GST in addition to your credit card receipt for your purchases.

RESPONSIBILITY:
We act only as an agent in all matters related to the tour, and are not to be liable for damage, injury, loss or accident to person or to baggage or other personal property. We reserve the right to make itinerary changes, substitute accommodations, meals and attractions of equal value. Entertainers and ticketed shows are subject to change. We reserve the right to cancel, or decline to book, any person by making a full refund. For the safety and enjoyment of everyone, we strongly recommend a child to be at least four years of age to travel. There are no seat belts on the motorcoach to secure an infant seat. All passengers will be charged for transportation. Any passengers under the age of 18 must be accompanied by an adult.

Effective June, 2005

KLEIN TOURS RESERVES THE RIGHT TO MAKE CHANGES IN THE ITINERARY AND ACCOMMODATIONS DUE TO REASONS BEYOND OUR CONTROL. ENTERTAINERS AND TICKETED SHOWS ARE SUBJECT TO CHANGE.