Check your itinerary for departures available and departure times on your tour. Schedules will be arranged according to direction and customer reservations, schedules are subject to change.
RESERVATIONS: Advance reservations are required, providing your cell phone number, address, and email address if available. Reservations received less than 14 days prior to departure require payment in cash, money order or credit card at the time of reservation. A $30 charge will be issued for any checks that are returned to us by the bank. Please bring photo ID on all tours.
MULTI-DAY: Motorcoach tours, a deposit of $50 per person is due within 10 days of reservation and the balance is due six weeks prior to departure. Tours of a lengthy duration, tours with tickets, Cruises and Air tours, will have the payment policy indicated on the itinerary. All special room requests must be made more than 30 days before departure date and cannot be guaranteed. Examples include two beds, location near an elevator, first floor lodging.
ONE DAY: full payment is due within 10 days after reservation.
SEATING: Seats are reserved at time of reservation with credit card payment and will be held 10 days pending receipt of cash or check. We reserve the right to change the assigned seats of odd number parties.
CANCELLATIONS: Cancellations must be received during business hours, Monday through Friday, from
8:00am to 5:00pm. Travel Insurance is strongly recommended which must be purchased no later than 10 days prior to trip date. Please call for information.
ONE DAY CANCELLATION: Cancellations made 30 days or less before departure date is subject to a Klein Credit less any non- refundable expenses (such as tickets or meals) which cannot be refunded, credited, or transferred. Cancellations made less than 48 business hours before departure will receive no refund, credit, or transfer. We strongly recommend travel insurance to protect your investment.
MULTI-DAY MOTOR COACH, CRUISE & AIR TOURS: Motor Coach tour refunds will be issued for customer cancellations made more than 30 days before scheduled trip departure date minus any non-refundable monies paid on your behalf (such as hotel, tickets, meals, etc). Refunds, credits, or transfers cannot be issued for non refundable expenses.
Additionally, cancellations made 30 days or less of scheduled trip departure date will be subject to a 10% service fee per person. Nascar, Air and Cruise cancellation policies are indicated on each itinerary. No refunds, credits, or transfers will be issued for cancellations received less than 48 business hours before the departure date. We strongly recommend travel insurance to protect your investment.
EMERGENCY/WEATHER CANCELLATIONS: Klein’s will notify you if transportation is cancelled due to any circumstances beyond Klein’s control. You will receive a full refund for the transportation cost of your trip. Ticket purchases, meals, and hotel accommodations may not be refundable depending on the policy of the vendor. Travel insurance is strongly recommended to protect your investment which must be purchased no later than 10 days prior to trip date. If the trip runs and you choose to cancel less than 48 business hours before departure, there will be no refunds, credits, or transfers for transportation costs or non refundable expenses.
INSURANCE:Klein Tours strongly recommends the purchase of travel insurance to protect your investment which must be purchased no later than 10 days prior to trip date. Please contact our office for information.
PRICES INCLUDE: Sightseeing and admissions to attractions listed on the itinerary. No refund for sightseeing, admissions or meals if you do not attend. Accommodations and Baggage handling are included on multi-day tours. Meals: Any included meals will be specified on the itinerary. Alcoholic beverages are not included unless specified. Tickets and Scheduled Entertainers are subject to change; this is beyond the control of Klein Tours.
TOUR COACHES: Our vehicles are clean, modern coaches equipped with air-conditioning, lavatory, reclining seats, air-ride suspension, stereo, DVD, and public address system, all designed for the utmost in comfort. WiFi and a wheelchair lift is available upon request.
DEPARTURE TIME: Please refer to the tour itinerary for your departure time. We apologize for the fact that we will be unable to wait for late-comers. DESTINATION DEPARTURES: Departures from tour destinations will be from site and time stated by escort or driver. There will be no exceptions. We ask that passengers report at least 15 minutes prior to departure time.
ESCORTS: Klein Tours provides the accompaniment of an Escort on most tours. Klein Escorts are dedicated people who basically volunteer their time to provide assistance to passengers for their comfort and entertainment. Klein Escorts are not “Guides” because even though they may be knowledgeable in some areas, they cannot be expected to know details of all destinations.
GRATUITIES: Included are all necessary tips to bellmen, baggage handlers and dining room personnel for meals included in the motorcoach tour itinerary. Gratuities are not included on a Riverboat Cruise or Cruise Ships. Gratuities to company drivers and escorts should be offered individually on a personal voluntary basis and not as an entire group. Customary guidelines are two dollars per person, per day.
BAGGAGE: Baggage handling is provided and the cost is included on all overnight motorcoach tours. Passengers are permitted one suitcase per person plus one carry- on bag small enough to fit under the coach seat or in luggage compartment located above seats. We recommend the purchase of baggage insurance and cannot assume any liability for lost or damaged luggage.
SMOKING & ALCOHOL: We thank you for not smoking on the coach or in the coach lavatory. Comfort stops will be made at frequent intervals. No alcohol is permitted on the motorcoach. In the interest of customer safety and comfort, intoxicated passengers will not be tolerated.
PROOF OF CITIZENSHIP: U.S. Citizens entering Canada require a passport or passport card. If you are refused entry into Canada or back in to the U.S., expenses for hotels and transportation will be your responsibility and there will be no refund for any unused portion of the tour.
RESPONSIBILITY: We act only as an agent in all matters related to the tour, and are not to be liable for damage, injury, loss or accident to person or baggage or other personal property. We reserve the right to make itinerary changes, substitute accommodations, meals and attractions of equal value. Entertainers and ticketed shows are subject to change. We reserve the right to cancel, or decline to book, any person by making a full refund. For the safety and enjoyment of everyone, a child that travels in a car seat will not be permitted on our tours. There are no seat belts on the motorcoach to secure a car seat. All passengers will be charged for transportation.
Any passengers under the age of 18 must be accompanied by an adult.
Any passengers under the age of 18 must be accompanied by an adult.
Effective: January 2011