| BAGGAGE HANDLING |
- One large suitcase and one carry-on bag per person is the baggage allowance on overnight tours.
- Baggage and all other property will be handled only at the passenger's own risk and only in the amount that can be carried on the motorcoach.
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| DAMAGE TO VEHICLE – RETURN OF VEHICLE IN UNACCEPTABLE CONDITION |
- Our vehicles are carefully inspected prior to departure from our garage. Any damage to seats, windows or other parts of
the vehicle that is caused by a member of the group chartering the bus, shall be the financial responsibility of the
chartering group. Klein Transportation will bill the group for repairs and damage. Our vehicles are also cleaned prior to
departure. If there will be eating and/or drinking on the vehicle or if the trip involves drinking of alcoholic beverages, we
request the group to bring trash bags and to make sure the vehicle is returned in an acceptable condition. If the vehicle
requires excessive cleaning, the group will be charged $300 per vehicle. Your credit card will be charged the following
business day. Kegs or glass bottles are not permitted on our vehicles.
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| DEPOSIT |
- A 10% deposit or $100 (whichever is greater) per vehicle booked is due upon receipt of our written confirmation for a
one-day tour.
- For overnight tours, the deposit will be $100 plus $50 for each additional day.
- A $30 fee will be charged for any checks that are returned to us by the bank.
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| FINAL PAYMENT |
- Final payment is due 30 days prior to trip date or we reserve the right to cancel your vehicle.
- Reservations made less than 30 days before trip date must be paid by credit card at time of booking.
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| PAYMENT FOR TICKETS, MEALS AND SIGHTSEEING ATTRACTIONS |
- Payment in full is required before Klein Transportation can make any payment for meals, lodgings or attractions for a group and varies according to the vendor involved and will be stated on your written confirmation.
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| ITINERARY CHANGES |
- Changes to your itinerary, made only by the group leader, should be made no later than two weeks prior to the trip date.
- The price on this confirmation is based on the itinerary given to Klein Transportation at the time of pricing. Should the itinerary, actual miles of the trip or time change at any time prior to the trip’s departure or be different upon the return of the trip, the group will be billed accordingly.
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| OPERATION OF MOTORCOACH ELECTRONIC AMENITIES |
- Operation of PA system, radio, VCR or DVD and monitors is not guaranteed.
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| CHILD POLICY |
- For the safety and enjoyment of all passengers, any child that travels in a car seat will not be permitted on our buses.
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| REFUND POLICY FOR TICKETS, MEALS, ETC. |
- Refund policy for tickets, meals, lodging and attractions vary according to the vendor involved and will be stated in writing on your confirmation.
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| SMOKING POLICY |
- No smoking is permitted on Klein Motorcoaches or School Buses
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| EMERGENCY CANCELLATIONS |
- Pending Klein Transportation approval, customers may reschedule their trip without penalty. This notice must be received 12 hours prior to departure time.
- If customer cancels and does not reschedule, refer to our cancellation policy for the cancellations fee.
- If customer cancels after our driver has reported, there is a cancellation fee of $150.00.
- Klein Transportation will notify you if transportation is cancelled due to any circumstances beyond our control which may compromise safe travel
- You will receive a credit letter for the transportation or you may reschedule your trip.
- Show tickets, hotel reservations and meal reservations may not be refundable, it will depend on the policy of the vendor.
- Trip Cancellation insurance is recommended to protect your investment – please contact the office for details. Insurance must be purchased at least 10 days prior to travel date.
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| VEHICLE CANCELLATION POLICY |
- Full refund on vehicle deposit if trip is cancelled 30 days prior to departure date
- $100 per bus cancellation fee if less than 30 days notice
- 50% of total transportation amount if cancelled within seven days of departure date
- No refund if cancelled within six days or less prior to departure date.
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| AGREEMENT |
- I agree to the policies listed above and state that the vehicle will only be used for the date, time, and itinerary listed on the confirmation.
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