| BAGGAGE HANDLING |
- One large suitcase and one carry-on bag per person is the baggage allowance on overnight tours.
- Baggage and all other property will be handled only at the passenger's own risk and only in the amount that can be carried on the motorcoach.
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| DAMAGE TO VEHICLE |
- Our vehicles are carefully inspected prior to departure from our garage. Any damage to seats, windows or other parts of the vehicle that is caused by a member of the group chartering the bus, shall be the financial responsibility of the chartering group. Klein Transportation will bill the group of repairs and damage.
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| DEPOSIT |
- A 10% deposit or $100 (whichever is greater) per vehicle booked is due upon receipt of our written confirmation for a one-day tour.
- For overnight tours, the deposit will be $100 plus $50 for each additional day.
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| FINAL PAYMENT |
- Final payment is due 30 days prior to trip date or Klein Transportation reserves the right to cancel your motorcoach or school bus reservation.
- Reservations made less than 30 days before trip date (based on availability) must be paid by credit card at time of reservation.
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| PAYMENT FOR TICKETS, MEALS AND SIGHTSEEING ATTRACTIONS |
- Payment in full is required before Klein Transportation can make any payment for meals, lodgings or attractions for a group and varies according to the vendor involved and will be stated on your written confirmation.
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| ITINERARY CHANGES |
- Changes to your itinerary, made only by the group leader, should be made no later than two weeks prior to the trip date.
- The price on this confirmation is based on the itinerary given to Klein Transportation at the time of pricing. Should the itinerary, actual miles of the trip or time change at any time prior to the trip's departure or be different upon the return of the trip, the group will be billed accordingly.
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| OPERATION OF MOTORCOACH ELECTRONIC AMENITIES |
- Operation of PA system, radio, VCR or DVD and monitors is not guaranteed.
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| REFUND POLICY FOR TICKETS, MEALS, ETC. |
- Refund policy for tickets, meals, lodging and attractions vary according to the vendor involved and will be stated in writing on your confirmation.
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| SMOKING POLICY – NEW POLICY |
- No smoking is permitted on Klein Motorcoaches
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| WINTER WEATHER DEPARTURES |
- Customers may reschedule their trip with no penalty if approved by Klein Transportation as long as we receive 12 hours notice.
- If customer cancels and does not reschedule, refer to our cancellation policy for the cancellation fee.
- If customer cancels due to weather after our driver has reported, but has not left the garage, there is a cancellation fee of $100.00. If the driver has left the garage, the fee is $150.00
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| VEHICLE CANCELLATION POLICY |
- Full refund on vehicle deposit if trip is cancelled 30 days prior to departure date
- $100 per bus cancellation fee if less than 30 days notice
- 50% of total transportation amount if cancelled within seven days of departure date
- No refund if cancelled within 24 hours of departure date.
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